Refund policy
Last Updated: July 29, 2026
Returns
- Eligibility: Only defective or damaged items are eligible for return.
- Contact: Reach out within 3 days of receiving your order to request a return.
- Return Window: Ship the item back within 3 days of contacting us.
- Condition: Items must be unused, unworn, and in original packaging with all stickers and tags intact.
- Proof Required: A video of the unboxing showing the condition of the item and packaging is required.
How to start a return:
Email us at info@fourindo.com or WhatsApp +92 313 7485444 with:
- Order number
- Reason for return
- Unboxing video
- Return Shipping: You cover the shipping cost to return the item. Fourindo covers shipping for the replacement item.
Refunds
- Processing: After inspecting your returned item, we’ll notify you of the refund status. Refunds will be processed back to your original payment method within 7–10 business days.
- Conditions: Refunds may be denied if the item is used, damaged, or not in original condition.
Exchanges
- Defective Items: Contact us within 3 days of delivery for an exchange.
- Process: Email info@fourindo.com or WhatsApp +92 313 7485444.
- Exchange Shipping: You pay return shipping. Fourindo covers shipping for the replacement item.
Non-Returnable Items
- Change of Mind: Returns for change of mind are not accepted.
- Excluded Items: Custom, personalized items, final sale items, and gift cards cannot be returned or refunded.
- Shipping Costs: For defective/damaged items, you cover return shipping; Fourindo covers the replacement shipment.
Late or Missing Refunds
- If you haven’t received your refund within 10 business days, first check with your bank or credit card provider.
- If the issue persists, contact info@fourindo.com or WhatsApp +92 313 7485444.